How can we help you?

2Covid-19 / Corona / SARS-CoV-2

• Correction of previously retained percentage (Covid-19 / Corona / SARS-CoV-2)
• Deduction of gross salary in connection with Covid-19 (Corona)(SARS-CoV-2)

2Aruba

• Correction wage tax in connection with Covid-19 (Corona)(SARS-CoV-2)
• Salary subsidy and employee rights during the COVID-19

1Curaçao

• Submitting C-24 SVB mutation form employees with SVB

1Suriname

• Srefidensi- en Owru Yari-bonus

5Steps

• Start using Celery Payroll in less than 7 steps
• Payroll - step 1 - Create a trial account
• Payroll - step 2 - Upgrade a trial account
• Payroll - step 3 - Create employer(s)
• Payroll - step 4 - Create and/or import employee(s)

2Frequently asked

• My test account has expired, now what?
• How to add my business logo

5Time-off policies

• HRM - step 1 - Preparing the setup
• HRM - step 2 - Permissions and turning on module (end user)
• HRM - step 2 - Permissions and enabling module (payroll service provider PSP))
• HRM - step 3 - Arrangements in case of illness
• HRM - step 4 - Arrangements in case of vacation

1Holidays

• HRM - Holidays: Set up and link public holidays

4Additional

• HRM - additional - Time-for-time TVT (time back) policy
• HRM - additional - Arrangements for special leave (paid)
• HRM - additional - Arrangements related to service
• HRM - additional - Add your own holiday

4Frequently asked

• The Celery HRM module, without Payroll
• I'm the HR-Manager and our payroll is processed by a payroll service provider (psp). I want to keep our HR information confidential and private and not visible to our psp. Is that possible?
• Can I add a Manager or Coach in 'Reports to' in Career Overview/Job Information that is not an employee in this payroll? So I can assign employees to this person.
• Can I configure what my employees can and can not see in the HRM Calendar?

5Users

• Account user add or remove
• Account user for HRM-features and tasks
• New employer but use the same E-mail address
• Switching between multiple employers and / or accounts
• The company user with HRM-features and tasks

4Login

• Login
• Where to login
• My email adress does not work or is blocked.
• My account is (partially) blocked and I cannot do any processing

2Password

• My employee is asking me for a reset password
• I don't know my password

25General

• About general ledger (GL) accounts and numbers
• About gross-up
• About mutation sheet (linking)
• How do I import a mutation sheet?
• About change to another financial year
• See all 25 articles

4How to..

• Start processing my first pay run
• How to create a new employee
• How to add a new employer in my account
• I want to continue processing or close an open pay run from a colleague. What can I do?

29About the standard regular run

• How to add a new created employee in an open pay run
• How can I add a change in the fixed employee data to an open pay run?
• How do I reopen a closed pay run?
• I'm in an open pay run but do not end up in the last Finalize screen, why is that?
• How do I remove an open pay run?
• See all 29 articles

21About wages codes

• What's the difference between taxed and untaxed allowances?
• Create your own wage code
• Change the name of wage code
• How can I add a new wage code with balance
• Wage code with balance does not deduct the (full) amount. Why is that?
• See all 21 articles

23About taxes and premiums in general

• Where in Celery can I check the parameters applicable for taxes and social premiums?
• On leaving employment in the course of the year, will the AOV/AWW premium be settled based on the actual annual wages without taking the maximum basis of the premium calculation into account?
• Differences in social premiums in case of a leaver or in December
• Will the annually deducted Wage Tax be recalculated based on the Income Tax Table?
• The SVB ZV premium is ticked but does not appear on the pay slip. How do I include the ZV premium in the wage calculation?
• See all 23 articles

5About the additional run / vacation allowance / 13 month

• Payment to several bankaccounts in extra run
• I cannot enter (other) changes in separate holiday allowances and/or 13th month wage runs, is that correct?
• How are vacation allowance and 13th month processed?
• Am I obligated to activate wage codes for vacation allowance and 13th month?
• Are holiday allowance and 13 month reserves stated on the pay slip?

10About processing pension payrolls

• What's the difference between a Regular employee and a Pensioner?
• What is the correct way to skip a pension payment, that might be paid-out later?
• How do I process a retroactive pension payment to a Pensioner?
• Where can I set that the employer is a Pension Fund or Pension Insurance company?
• What is different in an Employer in which Pension Fund is chosen as Industry?
• See all 10 articles

4General

• What has changed in my employee account now the Celery HRM-module is activated?
• Where do I find the HR features under Employees?
• What do I enter as Work Schedule for employees that work on flexible hours?
• What is the best way to link a part-time employee to a Work schedule in the HRM module?

3Documents

• What is the HR Documents folder exactly for?
• What HR Information can be saved under an Employee?
• How can I keep an end date in the HRM module?

1Holidays

• What is the reason the public holidays are not included in the leave?

9Time-Off Policies

• What is the HRM Time-Off Policies folder exactly for?
• Is it possible for my employees to request time-off or to notify sickness from their employee Celery account?
• Can I limit the number of hours requested per event? For example in case of Special Leave.
• Where can I find an overview of accrual vacations days and days taken (Vacation Card) in Celery?
• Do I have to create one Time-Off policy for vacation days per employee?
• See all 9 articles

12Aruba

• What social insurances are applicable in Aruba?
• 'Small income allowance' (Reparatietoeslag) in an Aruban payroll
• How do I get the correct payment references on my Aruba Wage Tax Declaration?
• How do I set Tax Group 1 or 2 for an employee in an Aruba payroll?
• What does 'Average will be included in annual income' in Aruban wage codes mean?
• See all 12 articles

2Bonaire, Sint Eustatius & Saba (BES)

• What social insurances are applicable on the BES islands?
• About employee categories on BES islands

2Curacao

• About categories in Curaçao
• Algemene Ouderdoms Verzekering (General Old-age Insurance Act)

2Sint Maarten

• About categories of employees in Sint Maarten
• What social insurances are applicable in Sint Maarten?

10Suriname

• About employee categories in Suriname
• How does the accrual Vacation Allowance work in a Suriname payroll?
• I cannot activate the accrual Vacation allowance with an employee that is paid per hour in a Suriname payroll. Why is that?
• How does the accrual Bonus/gratification work in a Suriname payroll?
• I cannot activate the accrual Bonus / gratification with an employee that is paid per hour in a Suriname payroll. Why is that?
• See all 10 articles

2Import in Celery

• How to import employees
• Can I import data from other payroll software packages?

9Export from Celery

• Export journal from Celery that can be imported in my financial software package?
• About payment files
• Can I make an export file of a payroll processed in Celery?
• Can I copy employees from one employer to another payroll?
• How does an employee receive a pay slip?
• See all 9 articles

1About Celery

• Can Celery also be used by administration- and/or accounting firms?

5Security

• Set up 2-Step Authentication
• Log in to Celery using 2-Step Authentication
• Disable 2-Step Authentication
• Troubleshooting for 2-Step Authentication
• Where will my business data be stored

14Pricing and Billing

• When will I receive Celery invoices?
• Why are invoice in US dollars?
• How can I pay a Celery invoice?
• I have (temporarily) ceased to employ staff, now what?
• What will happen if Celery deactivates my account?
• See all 14 articles

14Release Notes 2021

• Release overview April 9, 2021
• Release overview April 4, 2021
• Release overview March 9, 2021
• Release overview March 5, 2021
• Release overview March 2, 2021
• See all 14 articles

47Release Notes 2020

• Release overview December 30, 2020
• Release overview December 24, 2020
• Release overview December 23, 2020
• Release overview December 23, 2020
• Release overview December 11, 2020
• See all 47 articles

24Release Notes 2019

• Release overview December 26, 2019
• Release overview December 26, 2019
• Release overview December 25, 2019
• Release overview December 23, 2019
• Release overview December 17, 2019
• See all 24 articles

4Release Notes 2018

• Release overview October 29, 2018
• Release overview September 15, 2018
• Release overview July 30, 2018
• Release overview July 5, 2018

3My details

• Questions about personal information
• Questions about payslip
• Change language (NL or ENG)

1Account Information

• How to change language settings

1Password & Security

• Requirements for a strong password for Celery

1Personal

• How to add/remove an employee as user

0Users

2Details

• How to display more or less on the payslip
• How to add/remove a company user

1Authorization

• Setting permissions for the API user