How can we help you?

7Steps

• Payroll - step 1 - Create a trial account
• Payroll - step 2 - Upgrade a trial account
• Payroll - step 3 - Create employer(s)
• Payroll - step 4 - Create and/or import employee(s)
• Payroll - step 5 - Check all employee(s) data and complete missing information
• See all 7 articles

3Frequently asked

• My test account has expired, now what?
• How to add my business logo
• I cannot add spouse information in an employee, why?

3Start with HRM

• HRM - step 1 - Preparing the setup
• HRM - step 2 - Permissions and turning on module (end user)
• HRM - step 2 - Permissions and enabling module (payroll service provider PSP))

1Documents

• HRM - documents - Manual

1Holidays

• HRM - holidays: Set up and link public holidays

6Time-off policies in 6 steps

• HRM - step1 - Arrangements in case of illness
• HRM - step 2 - Arrangements in case of vacation
• HRM - step 3 - Set up and link public holidays
• HRM - step 4 - Add additional steps (if necessary)
• HRM - step 5 - Add contract and manager to your employees
• See all 6 articles

0Custom categories

4Additional

• HRM - additional - Time-for-time TVT (time back) policy
• HRM - additional - Arrangements for special leave (paid)
• HRM - additional - Arrangements related to service
• HRM - additional - Add your own holiday

2Tab employee

• HRM - tab employee - Documents
• HRM - tab employees - Career Overview

4Frequently asked

• The Celery HRM module, without Payroll
• I'm the HR-Manager and our payroll is processed by a payroll service provider (psp). I want to keep our HR information confidential and private and not visible to our psp. Is that possible?
• Can I add a Manager or Coach in 'Reports to' in Career Overview/Job Information that is not an employee in this payroll? So I can assign employees to this person.
• Can I configure what my employees can and can not see in the HRM Calendar?

7Users

• Account user add or remove
• How to add/remove a company user
• Account user for HRM-features and tasks
• New employer but use the same E-mail address
• Switching between multiple employers and / or accounts
• See all 7 articles

4Login

• Login
• Where to login
• My email adress does not work or is blocked.
• My account is (partially) blocked and I cannot do any processing

2Password

• My employee is asking me for a reset password
• Requirements for a strong password for Celery

27General

• About employement details
• About general ledger (GL) accounts and numbers
• About gross-up
• About mutation sheet (linking)
• About mutation sheet(s) import
• See all 27 articles

5How to..

• How to display more or less on the payslip
• Start processing my first pay run
• How to create a new employee
• How to add a new employer in my account
• I want to continue processing or close an open pay run from a colleague. What can I do?

29About the standard regular run

• How to add a new created employee in an open pay run
• How can I add a change in the fixed employee data to an open pay run?
• How do I reopen a closed pay run?
• I'm in an open pay run but do not end up in the last Finalize screen, why is that?
• How do I remove an open pay run?
• See all 29 articles

22About wages codes

• What's the difference between taxed and untaxed allowances?
• Create your own wage code
• Change the name of wage code
• Add a new wage code with balance
• Wage code with balance does not deduct the (full) amount. Why is that?
• See all 22 articles

24About taxes and premiums in general

• Where in Celery can I check the parameters applicable for taxes and social premiums?
• On leaving employment in the course of the year, will the AOV/AWW premium be settled based on the actual annual wages without taking the maximum basis of the premium calculation into account?
• Differences in social premiums in case of a leaver or in December
• Differences in social premiums – Does Celery allow for changes in the employer’s and employee’s contributions for these premiums that occur in the course of the year in the premium calculation mentioned above?
• Will the annually deducted Wage Tax be recalculated based on the Income Tax Table?
• See all 24 articles

6About the additional run / vacation allowance / 13 month

• What is the difference between a periodic and extra run?
• Payment to several bankaccounts in extra run
• I cannot enter (other) changes in separate holiday allowances and/or 13th month wage runs, is that correct?
• How are vacation allowance and 13th month processed?
• Am I obligated to activate wage codes for vacation allowance and 13th month?
• See all 6 articles

10About processing pension payrolls

• What's the difference between a Regular employee and a Pensioner?
• What is the correct way to skip a pension payment, that might be paid-out later?
• How do I process a retroactive pension payment to a Pensioner?
• Where can I set that the employer is a Pension Fund or Pension Insurance company?
• What is different in an Employer in which Pension Fund is chosen as Industry?
• See all 10 articles

2Covid-19 / Corona / SARS-CoV-2

• Correction of previously retained percentage (Covid-19 / Corona / SARS-CoV-2)
• Deduction of gross salary in connection with Covid-19 (Corona)(SARS-CoV-2)

4General

• What has changed in my employee account now the Celery HRM-module is activated?
• Where do I find the HR features under Employees?
• What do I enter as Work Schedule for employees that work on flexible hours?
• What is the best way to link a part-time employee to a Work schedule in the HRM module?

3Documents

• What is the HR Documents folder exactly for?
• What HR Information can be saved under an Employee?
• How can I keep an end date in the HRM module?

3Holidays

• What exactly does the 'Add public holidays' option do?
• What is the reason the public holidays are not included in the leave?
• What exactly does the 'Push to future years' option do in the details of a holiday?

11Time-Off Policies

• What is the HRM Time-Off Policies folder exactly for?
• Is it possible for my employees to request time-off or to notify sickness from their employee Celery account?
• Can I limit the number of hours requested per event? For example in case of Special Leave.
• Where can I find an overview of accrual vacations days and days taken (Vacation Card) in Celery?
• Do I have to create one Time-Off policy for vacation days per employee?
• See all 11 articles

3Import in Celery

• How to import employees
• Can I import data from other payroll software packages?
• How to upload in the tab documents

9Export from Celery

• Export journal from Celery that can be imported in my financial software package?
• About payment files
• How to export data from an employer
• How to copy data from one employer to another in Celery
• How does an employee receive a pay slip?
• See all 9 articles

1Account Information

• How to change language settings

8Aruba

• Digital SVb mutations
• 'Small income allowance' (Reparatietoeslag) in an Aruban payroll
• Tax-free expense allowances
• How do I get the correct payment references on my Aruba Wage Tax Declaration?
• About employee categories in Aruba
• See all 8 articles

2Bonaire, Sint Eustatius & Saba (BES)

• What social insurances are applicable on the BES islands?
• About employee categories on BES islands

32BVI (British Virgin Islands)

• How much is Payroll tax paid by the employee in BVI?
• Does the employer also pay Payroll tax on BVI?
• How does an employer or self-employed person qualify for a Class 1 or 2 employer?
• Employer tax category Class 1 or 2 - when is this category determined?
• Is there a tax-free sum applicable on BVI?
• See all 32 articles

3Curacao

• About categories in Curaçao
• Algemene Ouderdoms Verzekering (General Old-age Insurance Act)
• Submitting C-24 SVB mutation form employees with SVB

2Sint Maarten

• About categories of employees in Sint Maarten
• What social insurances are applicable in Sint Maarten?

14Suriname

• Social Premium Parental Leave
• About the payroll tax table extra earnings in a regular run
• About the payroll tax table extra earnings in a extra run
• Which Wage Tax tables are applicable in Suriname payrolls?
• About employee categories in Suriname
• See all 14 articles

1Authorization

• Setting permissions for the API user

1Aruba

• Getting started with Celery Tax Add-on for Aruba

1Bonaire, Sint Eustatius & Saba (BES)

• Getting started with Celery Tax Add-on for BES

1Curaçao

• Getting started with Celery Tax Add-on fo Curaçao

24Release Notes 2023

• Release overview May 22, 2023
• Release overview May 16, 2023
• Release overview May 12, 2023
• Release overview May 12, 2023
• Release overview May 11, 2023
• See all 24 articles

40Release Notes 2022

• Release overview December 29, 2022
• Release overview December 28, 2022
• Release overview December 28, 2022
• Release overview December 15, 2022
• Release overview December 14, 2022
• See all 40 articles

46Release Notes 2021

• Release overview December 30, 2021
• Release overview December 28, 2021
• Release overview December 23, 2021
• Release overview December 22, 2021
• Release overview December 21, 2021
• See all 46 articles

47Release Notes 2020

• Release overview December 30, 2020
• Release overview December 24, 2020
• Release overview December 23, 2020
• Release overview December 23, 2020
• Release overview December 11, 2020
• See all 47 articles

24Release Notes 2019

• Release overview December 26, 2019
• Release overview December 26, 2019
• Release overview December 25, 2019
• Release overview December 23, 2019
• Release overview December 17, 2019
• See all 24 articles

4Release Notes 2018

• Release overview October 29, 2018
• Release overview September 15, 2018
• Release overview July 30, 2018
• Release overview July 5, 2018

1About Celery

• Can Celery also be used by administration- and/or accounting firms?

5Security

• Set up 2-Step Authentication
• Log in to Celery using 2-Step Authentication
• Disable 2-Step Authentication
• Troubleshooting for 2-Step Authentication
• Where will my business data be stored

14Pricing and Billing

• When will I receive Celery invoices?
• Why are invoice in US dollars?
• How can I pay a Celery invoice?
• I have (temporarily) ceased to employ staff, now what?
• What will happen if Celery deactivates my account?
• See all 14 articles