I'm in an open pay run but do not end up in the last Finalize screen, why is that?

  • Modified on: Mon, 27 Oct, 2025 at 11:09 AM

Are you maybe:

1) logged in as a Company or Business user?

2) in an open pay run that was generated by someone else?


Logged in as a Company/Business user

Company or Business users (that are created in Employer), have only viewing rights or limited rights to check or enter one-time changes in an open pay run. They cannot finalize/close a pay run. Only the user that generated/started the pay run, can finalize his/her own pay run.


Open payrun was generated by someone else

If you entered an open pay run that was generated by someone else, only this person will be able to enter the last finalize screen.

If this colleague is no longer employed, the account administrator can delete the colleague's account and attach the open pay run to your username.

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