Pricing and Billing

Can I try Celery for free?

Yes, you can try Celery for free. A trial account allows you to do everything you could do with a paid account, but in smaller quantities. You can, for inst...

Modified on: Tue, 20 Dec, 2016 at 10:55 AM

Do I have to pay for updates?

No, updates are free of charge. Celery is always up-to-date. As soon as changes occur in, for instance, tax or social security legislation, you will be noti...

Modified on: Tue, 20 Dec, 2016 at 11:05 AM

What rates does Celery use?

In addition to a fixed amount per employee per month, Celery will invoice fixed rates for pay slips and annual income statements. The rate for pay slips dep...

Modified on: Fri, 23 Dec, 2016 at 8:22 PM

Do I have to pay a set-up fee?

Yes, when your subscription starts, Celery will charge you a one-time amount of USD 15.00 to upgrade your trial account to a paid account. By paying USD 15....

Modified on: Fri, 23 Dec, 2016 at 8:23 PM

What is the rate per Annual Income Statement?

Celery will invoice a one-time amount of USD 2.50 per Annual Income Statement as soon as the new financial year has been opened. The number of annual income...

Modified on: Fri, 23 Dec, 2016 at 8:23 PM

When will I receive Celery invoices?

Celery will invoice automatically after each month based on the pay slips processed. You will always receive your invoice on the 1st day of each month. It w...

Modified on: Fri, 23 Dec, 2016 at 8:24 PM

Why are invoice in US dollars?

All our invoices are in US Dollars to allow for easy and quick payment by credit card. Of course it is also possible to pay through bank transfer. For your ...

Modified on: Fri, 23 Dec, 2016 at 8:24 PM

How can I pay a Celery invoice?

An invoice can be easily and quickly paid by credit card. You will be sent an invoice notification by email. Clicking the link in the email allows you to vi...

Modified on: Fri, 23 Dec, 2016 at 8:25 PM

What will happen if Celery deactivates my account?

Your account will be deactivated if you do not pay within the payment period agreed (see General Terms and Conditions). If your account has been deactivated...

Modified on: Fri, 23 Dec, 2016 at 8:26 PM

My account has been deactivated, what do I do?

When your Celery account has been deactivated, it is probably due to one or more invoices not being paid within the agreed payment period. An account can al...

Modified on: Fri, 23 Dec, 2016 at 8:26 PM

I do not want to use Celery anymore, what do I do?

You can unsubscribe whenever you want. If you do not want to use Celery anymore and want to remove your account, you can do so under the Account page as soo...

Modified on: Fri, 23 Dec, 2016 at 8:27 PM

Do Celery provide software training sessions?

Celery is built in a way that allows you to start using it quickly. However, if you do require more instruction by means of a software training for yourself...

Modified on: Mon, 4 Sep, 2017 at 2:20 PM

How do the Celery Payroll Services Provider (PSP) fees actually work?

If you process payrolls for your clients, you may be eligible for our favorable (lower) PSP fees. These fees depend on the number of payrolls and employmen...

Modified on: Mon, 16 Jul, 2018 at 1:27 PM

Where can I check the Celery invoices and if they are paid?

You can check it in your Celery account in Account. On the left in your screen you can see all the invoices and if they are paid. By the way, only Admin...

Modified on: Wed, 25 Jan, 2017 at 12:03 PM

Why are Celery Reseller fees lower than the End-user fees?

Resellers use Celery to serve their payroll clients and process often several payrolls for different clients at the same time. That's why reseller fees...

Modified on: Wed, 25 Jan, 2017 at 1:47 PM

What does Celery cost for resellers? What are the reseller fees?

Celery reseller fees vary from USD 7 to USD 34 per employment per year. The fee depends on: 1) the number of payrolls processed and 2) the number of pay s...

Modified on: Wed, 25 Jan, 2017 at 2:07 PM

What are the Celery 'add-on' HRM-module fees?

If you are a client of a payroll service provider that processes your payroll(s) in Celery, you have to request the HRM-fees applicable with your service pr...

Modified on: Mon, 23 Oct, 2017 at 5:20 PM

When will the HRM-module fees be charged by Celery?

Our HRM-fees will be charged per month afterwards, on the 1st of the next month. But only if the HRM-module has been switched ON in a certain month. It does...

Modified on: Mon, 23 Oct, 2017 at 5:23 PM

Where can I change our invoice details and address in Celery?

You can change it in Account / Account information / edit / Invoice details. Please be aware that only Administrators can change this information, Accou...

Modified on: Thu, 1 Feb, 2018 at 10:51 AM

Why am I being charged for HRM for more employees than the processed pay slips?

For each active employee, an amount per month will be charged for the use of this module. If an employee has been active in one month, our HRM fee for th...

Modified on: Thu, 5 Jul, 2018 at 10:26 AM

The invoice is in USD, but I pay in ANG. How much should I pay?

To prevent the use of different rates, Celery makes it easy for you to include the amount in ANG on the invoice: Celery applies the standard exchange rat...

Modified on: Thu, 19 Apr, 2018 at 8:36 AM

Contact Us

If you have question which are beyond this knowledgebase kindly contact us