Why the "Process" Button Is Grey

• Modified on: Fri, 21 Aug, 2026 at 12:07 PM

• Check if you have any open invoices that are older than 30 days. In account under Account Information.
  
  
  Note: Our payment term is 14 days, so an invoice older than 30 days means the payment is overdue. This is most likely why the "Process" button is not available.
• If you find an overdue invoice, pay it using one of these three ways:
  • Bank transfer
    Pay the invoice through your bank as usual. Your account will be reactivated automatically once we see the payment arrive in our bank account. This can take a few business days.
  • Credit card
    Pay by credit card if you need your account reactivated right away. Note: This is the fastest option — your account is reactivated immediately after the payment goes through.
  • Bank transfer + proof of payment
    If you already paid by bank transfer but don't want to wait for it to arrive in our account, send us proof of payment (for example, a screenshot or PDF of the transaction). We will then reactivate your account manually.
• Once your account is reactivated, check the "Process" button again.
  Note: It should now be clickable. If it's still not available, contact us so we can look into it further.