My account is blocked — what do I do?
Your Celery account may be blocked because of an unpaid invoice. This happens when:
- A payment was not made on time
- An invoice was only partially paid
- A different USD exchange rate was used than the one on the invoice
- Bank transaction fees were deducted from the payment
How to fix it
Pay the full outstanding amount. Here are your options:
- Credit card — fastest option. Your account is restored right away.
- Bank transfer — your account is restored after we receive the payment. This can take a few business days.
Still have questions?
Email us at billing@celerypayroll.com