Payroll processing

I don't see my other employer and/or accounts

In Celery, it is possible to have access to several employers and/or accounts with one e-mail adress.  You can switch between the different employers by...

Modified on: Thu, 29 Aug, 2019 at 11:50 AM

Wage code with balance does not deduct the (full) amount. Why is that?

A wage code with balance is a wage code with a standard deduction per period till the pre-entered balance. You can deduct the calculated amount or increa...

Modified on: Tue, 18 Jun, 2019 at 8:13 AM

Activate an employee Celery account after several months/years.

Yes, you can. And the employee will than see all pay slips processed in Celery from the beginning until now.

Modified on: Fri, 23 Aug, 2019 at 1:28 PM

I entered children but the child deduction or child allowance is still unavailable, why is that?

Celery checks the birth-date of children and if they are too old which indicates that the employee is not entitled to this benefit, this option remains unav...

Modified on: Wed, 25 Jan, 2017 at 3:02 PM

Celery says my password is weak, what do I have to do now?

Celery is web-based and contains financial data. Therefore password have to be strong against certain attacks and Celery checks if password are strong enoug...

Modified on: Fri, 10 Feb, 2017 at 11:02 AM

I want to continue processing or close an open pay run from a colleague. What can I do?

You have 4 options: 1) you ask your colleague to close the open run him-/herself. After all, he/she can log in via the internet. after that you can reop...

Modified on: Thu, 18 Jul, 2019 at 2:57 PM

My employee is asking me to reset his/her password, can I do that?

No, you cannot change or reset a password for your employee. Your employee has to go to the login screen of your Celery account and click on 'Reset...

Modified on: Wed, 25 Jan, 2017 at 5:30 PM

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